Shipping Policy

Order Processing

• All orders are processed within 3 to 5 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
• Orders placed between between December 20 - January 1 will ship within 10 business days due to travel.
• You’ll receive an email with tracking information as soon as your order ships.

Shipping Rates & Delivery Times

• Shipping rates are calculated at checkout based on weight, destination, and selected service.
• Standard domestic delivery typically takes 3 to 7 business days.
• Expedited shipping options (when available) are shown at checkout.
• International shipping is available to select countries. Delivery times vary by destination and service.

Order Tracking

• Once your order ships, you’ll receive a tracking number via email.
• Tracking updates may take 24 to 48 hours to appear.

Shipping Issues

• If your package is delayed, lost, or marked delivered but not received, contact the carrier directly first.
• If additional help is needed, email us at info@theexoticwoods.com and we’ll assist.
• We are not responsible for packages delivered to incorrect addresses provided by the customer.

Duties & Taxes (International Orders)

• Customers are responsible for any customs duties, taxes, or import fees.